There is a 60-day period following a transaction in which transaction disputes may be filed with the bank; if filed after this 60-day period, the dispute may not be considered. Disputes should be discussed first with the merchant, and referred to the bank only after attempts to resolve the matter with the merchant have failed.
The cardholder can file a dispute with the bank by calling 888-449-2273. The bank may require a Statement of Disputed Items form (.pdf) to be submitted alongside supporting documentation.
The PCDO eDoc that includes the disputed transaction is still required to be fully routed and approved within 45 days. Guidance on how to document the transaction as disputed within the eDoc is available in the PCard Manual.